Refund Policy

Last updated: 1 January 2024

We want you to be completely satisfied with every purchase from Rogate Accident Repair Centre Limited. If for any reason you're not happy, please read this policy to understand your options.

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods (the "cooling-off period") without giving any reason. To exercise this right, please notify us in writing before the 14-day period expires.

2. Returns — 30-Day Policy

In addition to your statutory rights, we offer a generous 30-day returns window from the date of delivery. To be eligible for a return:

  • The item must be in its original, unused condition
  • The item must be in its original packaging
  • You must have proof of purchase (order confirmation email)
  • The return must be initiated within 30 days of the delivery date

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Items that have been used or opened (for hygiene reasons, e.g. car cleaning chemicals)
  • Items that have been clearly damaged through misuse
  • Bespoke or special-order items (if applicable)

4. Damaged or Faulty Items

If your order arrives damaged or develops a fault within 30 days, please contact us immediately at info@rogaterepaircentre.shop with photographs of the damage. We will arrange a replacement or full refund at no charge to you, including return postage costs.

5. How to Return an Item

To initiate a return:

  • Email us at info@rogaterepaircentre.shop with your order number and reason for return
  • We will respond within 1–2 working days with return instructions
  • Package the item securely and send it to us using a tracked service
  • Unless the return is due to a fault or our error, return postage costs are the customer's responsibility

6. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 working days. Please allow additional time for your bank or card provider to process the credit.

7. Exchanges

If you'd prefer an exchange for a different item rather than a refund, please state this in your return email. Exchanges are subject to stock availability. If the exchange item has a different value, we'll arrange to charge or refund the difference accordingly.

8. Late Refunds

If you haven't received your refund within 10 working days of approval, please first check your bank account again and contact your card provider. If you still have not received it, please contact us at info@rogaterepaircentre.shop.

9. Contact Us

For any returns or refund queries, please contact us:
Email: info@rogaterepaircentre.shop
Phone: +44 7828 735390
Address: Unit 2 Upper Adhurst Industrial Park, Petersfield, Hampshire, GU31 5AE