Privacy Policy

Last updated: 1 January 2024

Rogate Accident Repair Centre Limited ("we", "us", "our") is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website and place orders with us.

1. Who We Are

Rogate Accident Repair Centre Limited is a company registered in England and Wales. Our registered address is Unit 2 Upper Adhurst Industrial Park, London Road, Sheet, Petersfield, Hampshire, England, GU31 5AE. You can contact us at info@rogaterepaircentre.shop or +44 7828 735390.

2. Data We Collect

When you place an order or make an enquiry, we may collect the following personal data:

  • Your name and contact details (email address, phone number)
  • Billing and delivery address
  • Payment information (processed securely by Stripe — we never see your card details)
  • Order history and transaction data
  • Communications you send us
  • Technical data (IP address, browser type, pages visited) for analytics purposes

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your order, including dispatch and delivery information
  • Respond to your enquiries and provide customer support
  • Comply with our legal obligations
  • Improve our website and services

We do not sell, rent or trade your personal data to any third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract performance: processing necessary to fulfil your order
  • Legitimate interests: improving our services, fraud prevention
  • Legal obligation: complying with applicable laws
  • Consent: where you have opted into marketing communications

5. Stripe Payment Processing

All payment transactions are processed by Stripe, Inc. When you make a purchase, you are subject to Stripe's Privacy Policy (available at stripe.com/gb/privacy). We do not store your payment card details on our servers.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data (subject to legal obligations)
  • Object to processing or request restriction
  • Data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@rogaterepaircentre.shop.

8. Cookies

Our website uses minimal cookies to ensure the site functions correctly (such as your shopping cart). We do not currently use advertising or tracking cookies. By continuing to use our site, you consent to our use of essential cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@rogaterepaircentre.shop
Phone: +44 7828 735390
Address: Unit 2 Upper Adhurst Industrial Park, Petersfield, Hampshire, GU31 5AE