Everything you need to know about our products, ordering, delivery and returns.
What types of products do you sell?
We supply a curated range of professional-grade automotive accessories and vehicle care products. This includes car cleaning accessories, detailing tools, protective accessories, vehicle storage solutions, inspection lighting, and professional workshop equipment. Every product is selected by our team of automotive technicians based on real-world performance.
How long does delivery take?
Orders are dispatched within 1–3 working days of payment confirmation. Once dispatched, delivery is typically 2–5 working days across mainland UK depending on your location. You will receive a dispatch confirmation with tracking information by email.
Do you deliver outside of mainland UK?
Currently, our standard delivery covers mainland UK only. If you require delivery to Scotland Highlands, Northern Ireland, Channel Islands, Isle of Man, or internationally, please contact us at info@rogaterepaircentre.shop before placing your order so we can advise on availability and any additional shipping costs.
How do I return a product?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. To initiate a return, please email info@rogaterepaircentre.shop with your order details and reason for return. Once we receive and inspect the item, we'll process your refund within 5–10 working days. Please see our full Refund Policy for details.
Is my payment secure?
Absolutely. All payments are processed through Stripe, one of the world's leading payment processors. Your card details are fully encrypted and are never stored on our servers. We accept all major debit and credit cards including Visa, Mastercard, and American Express.
Can I add multiple items to my cart?
Yes — simply add as many items as you like to your cart. Once you're happy with your selection, proceed to checkout and pay for everything in a single secure transaction. Your cart is saved in your browser so it won't disappear if you navigate between pages.
Do you offer trade or wholesale pricing?
We work with independent garages, body shops, and automotive professionals regularly. If you're looking to purchase in bulk or set up a trade account, please get in touch via our contact page or email info@rogaterepaircentre.shop and our team will be happy to discuss your requirements.
What if my order arrives damaged?
We're sorry to hear that. Please take photographs of the damaged packaging and items, then contact us at info@rogaterepaircentre.shop within 48 hours of delivery. We'll arrange a replacement or full refund as quickly as possible at no cost to you.
Can I get product advice before ordering?
Of course. Our team are experienced automotive professionals and we're happy to recommend the right products for your specific application — whether you're a weekend car enthusiast, a mobile detailer, or running a full body shop. Contact us at info@rogaterepaircentre.shop or call +44 7828 735390 and we'll point you in the right direction.